The Punjab Model of Proactive Governance: Empowering Citizens through Information Communication Technology - Findings from an Early Review of Evidence

Callen, Michael; Hasanain, Ali (2011)


“The Punjab Model Of Proactive Governance: Empowering Citizens Through Information Communication Technology - Findings From An Early Review Of Evidence”. 2011. Punjab Model of Proactive Governance.
The Punjab Model represents the novel application of Information Communications Technology (ICT) to engage citizens and to close the space for extortion in the delivery of public services. The program has three objectives. First, the program seeks to deter corruption by monitoring petty officials through large-scale solicitation of service beneficiary feedback. Second, it seeks to promote direct citizen engagement and thereby signal commitment to service provision on the part of the government. Last, it seeks to improve services by allowing citizens to report problems.